A True commercial refrigerator that is not cooling is most often caused by a dirty condenser coil, blocked airflow around the unit, a failing condenser or evaporator fan, worn door gaskets, an iced-up evaporator, or low refrigerant. Clean the condenser, make sure vents are clear and the door seals, and check for ice on the coil; if the temperature keeps climbing, call for commercial refrigeration service right away to protect your product.
Common causes
- Dirty condenser coil (most common)
- Blocked airflow or unit too close to a wall
- Failing condenser or evaporator fan motor
- Worn door gaskets letting warm air in
- Iced-over evaporator coil
- Low refrigerant from a leak
What to check, and when to call us
- Clean the condenser coil and clear space for airflow
- Check the door gaskets seal fully
- Look for ice on the evaporator
- Confirm the fans are spinning
If it still won't hold temperature, call First Response. Commercial refrigeration gets same-day priority across San Antonio.
Frequently asked questions
How often should I clean the condenser?
Every 1 to 3 months in a busy kitchen. A dirty condenser is the top cause of a True unit losing temperature.
Why is my True fridge freezing or icing up?
Usually a worn gasket or a defrost issue letting humidity build into ice. We find the cause and fix it.
Can you come the same day?
Yes, commercial refrigeration is our priority queue, 24/7.