Privacy Policy
Last updated: [DATE]. This page describes how we handle what you send us.
What we collect
When you submit the contact form we collect the information you type into it: your name, phone number, email address, and optionally your business name, property address, business type, the nature of your request, your current status, your preferred language and any message you write.
We also receive any files you choose to upload, such as correction notices, inspection reports, drawings or photographs.
Our website records which page a submission came from so we know what you were reading when you contacted us.
Why we collect it
To review your project, respond to you, and provide the services you ask for. That is the whole purpose.
What we do not do
- We do not sell your information.
- We do not rent or trade your contact details to third parties for their marketing.
- We do not publish the contents of documents you send us.
Who can see it
Your submission is delivered to First Response SA and stored so we can work on your project. We use service providers for website hosting, email delivery and data storage, and those providers process the information strictly to deliver those functions for us.
Analytics
We may use website analytics to understand which pages are useful.
How long we keep it
We keep project records for as long as needed to provide the service and to meet ordinary business and record-keeping needs.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Contact us at [EMAIL] or [PHONE].
Text messages and calls
If you give us your phone number, we may call or text you about your project.
Children
This is a business service and is not directed to children.
Changes
If this policy changes we will update the date at the top of this page.